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“Our management philosophy is ‘needs driven’ – we respond to the needs of our residents and their families to provide the services they want; not what we think they should want.” Lisa Brush is the CEO of Symphony Senior Living, the company now managing Masterpiece West Island and Masterpiece Nun’s Island.

Originally from the West Island, Lisa found herself working as a hair dresser in Sarnia, Ontario. Still in her early twenties, she realized that she wanted to accomplish more with her life. She took evening classes to improve her math skills, and after successfully completing her studies, she tackled a university education with renewed self assurance.

Lisa Brush, Founder and CEO of Symphony Senior Living with Henry and Esther Marco, residents at Masterpiece Symphony West Island

Along the way she married, had two children, took on another three step children, and still managed to balance a career as a high-level executive in the senior housing business.

To illustrate the Symphony Senior Living philosophy, Lisa offers some examples of how they respond to resident needs and creating a home-like environment. “Nursing staff making the rounds with medication carts in the dining rooms are stopped. I don’t have a medication cart in my dining room – our residents didn’t in their homes, and we’re not going to here either. This is a pleasant meal time; and who wants to hear stories about what bodily functions these pills help regulate.” Continuing: “Sure it’s more convenient for the staff to manage medications that way. But that’s the difference between doing things in a manner convenient for the organization – compared to ensuring that our residents really are in a homelike atmosphere. A dining room is not a place for a nurses’ station.” There’s refreshing common-sense logic to Lisa’s statement.

The Symphony management team brings a wealth of hands-on management experience to the properties, which are well-financed under the ownership of one of Canada’s largest Ontario-based pension funds. Lisa herself has extensive retirement home management experience in Canada and the United States, from Hollywood to Washington D.C. to Toronto and now back to Montreal.

“I’m a big believer in the positive influence of pets in people’s lives – especially the companionship they provide for seniors. We will have a resident dog and cat in each of our homes. They bring life to the resident community, and we also encourage people to bring their pets with them. It’s about maintaining a continuity of their life and making this their home.” Lisa cites an example; “We have a gentleman who has a German Shepard that he misses. The dog now lives with his son. Our resident will be able to access various new services; including someone to help him walk his dog for 20 minutes – three times a day. For that matter, we can walk the dog for him if he wants, especially in the evening before bed. Care is not just about physical or medical care. Helping a resident live the life the way they want, is a ‘caring’ service.” More of that resident-centred common sense.

“The Symphony philosophy is one that encourages aging in place. That means that as a person requires more assistance, they can stay here and receive the extra care they need.” Addressing the use of canes or walkers, discouraged by the previous owners, Lisa comments; “The reality is that our residents are sympathetic and tolerant of people who use these aids. In part because they know that they might need one themselves someday.”

Lisa and her management team have considerable experience in caring for people with dementia and Alzheimer’s; and they are working rapidly to bring that service to the West Island and Nun’s Island communities. “We have a wealth of expertise in caring for people with dementia. The Symphony dementia service is called ‘Moments’. It was developed from a story I heard back at a former company, and the concept is to live in the Moment WITH the resident. We also call it “joining the journey”, which is a way of going along with the person and gently changing their direction. No arguments – no insistence that they are ‘wrong’ and therefore there is no stress on the resident, no ensuing agitation and therefore there is less medication. It takes a little more time, and maybe isn’t super-efficient for the staff to get their daily tasks completed. But - it makes a world of difference for the comfort and stability of the resident. That’s what I mean by resident-centred.”

“The buildings are lovely, and we have a terrific staff, beginning with our chefs and the meals they prepare. I’m staying at the Nun’s Island residence, and I’ve been inviting my Montreal friends and family to come to dinner with us – at the residence. It’s better than a lot of restaurants – even as good as they are here in Montreal!”

As we conclude our conversation, Lisa notes; “We started off with a very good offering at the two properties. We’re fine-tuning with the implementation of our ‘best practices’ that we’ve learned over two decades of operating successful retirement residences throughout North America.” Watching the easy interaction between Lisa and the residents (many of whom I know from previous visits) is a clear illustration that the Symphony Senior Living philosophy is a positive addition.

For more information about Masterpiece West Island, please call 514-695-6695; Masterpiece Nun’s Island: 514-767-6792 or www.masterpiecebysymphony.com

Conveniently located in NDG, active West End citizens have a retirement option that breaks the 'residence' stereotype - with affordable luxury

I have great admiration for a company that takes the time and effort to research a marketplace, design their product to suit the market, and - if necessary - make adjustments along the way. In the end, it's this attention to detail and adherence to core values and mandate that wins acceptance by potential customers. VISTA is in the process of achieving a remarkable success because management has done their research, listened carefully and responded to the needs and tastes of West End seniors and their families wih a product of exceptional design.

Located at the corner of Cote St-Luc Road and Decarie service road, VISTA is in the NDG and West End community that many of the residents still call home; close to their churches and synagogues, shopping centers, neighbours and social clubs.

Retirement living for young-minded seniors

Young-minded seniors are within walking distance to Monkland Village and its cafés, restaurants, bakeries and pastry shops. The nearby grocery store is convenient for those residents who will use their fully equipped kitchens.

The VISTA entrance is warm, welcoming and elegant. Lounges, card rooms, billiard room, convenience strore/pharmacy, financial services, hair salon, swimming pool, spa, massage therapist, exercise room, movie theatre and the elegant Le Riopelle dining room for independent seniors are all located on the main floor. Comfortable lounge chairs grouped around the fireplace are an ideal spot for a second cup of coffee and the morning paper. This is the focal point of the VISTA community, providing residents a very pleasant "main street" of their own. If you need a little quiet time you can visit the "Reflection Room" on the third floor. The room doubles as a beautiful location for religious services. Continue upwards and on the roof, you'll find a pleasant terrace, a "green" rooftop and a spectacular view that goes on forever...

The 12 storey building has 226 apartments, organized to provide three stages of living. If a person's health declines over time, they can remain at VISTA, simply moving to the appropriate section of the building, depending on whether they require assisted- living or full care. Health is a priority at VISTA. There is a doctor's office on the third floor and nursing staff is available 24 x 7.

Le Riopelle dining room

Spacious independent living apartments are located on floors 7 though 12. Suites are available in 2 1/2, 3 1/2 (one bedroom) and 4 1/2 (2 bedroom) configurations. Recognizing that many people enjoy cooking, independent-living apartments have fully equipped kitchens, (including dishwashers), washer and dryer, air conditioning, and paid utilities. Residents have a choice of dining in Le Riopelle "a la carte" or selecting from a variety of meal plans. The garage entrance to interior parking spaces is located just off the quiet street adjacent to the building. Large windows provide panoramic views of the neighbourhood, the mountain, and the St. Lawrence.

The builder took special attention to install soundproof windows to successfully eliminate city noise. Not a whisper of sound from the highway - which at the same time provides easy access for visiting family and friends. Independent-living apartments on floors 7 - 12 start at $1,400 per month.

Vista - swimming pool

Assisted-living suites come in large studio and one bedroom configurations. Kitchenettes are equipped with refrigerator and heating plate; although three meals a day are provided in the private Chez Robert third-floor dining room. Housekeeping is included, and each assisted-living floor has a free laundry room. Bathrooms are equipped with grab bars, adapted toilets and convenient support bar. Daily support is provided by a caring staff in close proximity to the nursing staff. The assisted living services provide dignified and worry-free living for seniors who need "just that little bit extra" to be comfortable and secure. Semi-autonomous living apartments on floors 3 - 6 start at $1,750 per month, with 3 meals daily and housekeeping every 2 weeks.

The second floor at VISTA is dedicated to seniors requiring special care - up to one and a half hours per day (additional care, up to 3 hours per day is available on an a-la-carte basis.) Spacious private suites have 32" flat screen televisions, adjustable beds, and basic furniture. Three meals and two snacks are served daily in the Le Casson dining room.

VISTA is dedicated to seniors

Occupancy on this floor is already nearing capacity - reflecting the company's success in assessing the needs of the community.

When entering VISTA for my tour, I noticed that the directory appeared to be more than half full. Ron Brunet, the energetic and congenial General Manager confirmed that the response has been outstanding, and that rentals are well ahead of schedule. In addition to comfortable apartments, the lounges and Le Riopelle dining room at VISTA are so elegant that residents are proud to have family and friends visit.

General Manager Ron Brunet has a vast experience in the hospitality industry, having managed new and established hotels. By nature he has a sunny disposition, and he creates a positive workplace for the staff at VISTA.

I recommend that if you are considering a residence for someone in your family or yourself that you book a tour of VISTA. Independent seniors will enjoy the respect for privacy, fully equipped kitchens and hotel-like amenities. The best of both worlds!

VISTA is located at 5300 Cote St-Luc Road. To arrange for a visit, please call 514-483-5300.

The closure of a Canadian Forces Base is a huge setback for the affected community. However, when this occurred in Miramichi; some folks saw an opportunity to recycle the residences that had previously housed military families into homes for a retirement community.

Everything was already in place; roads, infrastructure, and well constructed homes in a variety of sizes on streets with names like Winnipeg Crescent and Toronto Drive. There are over 240 detached and semi-detached homes in what has become Retirement Miramichi, a non-profit organization providing affordable retirement housing in New Brunswick’s fifth largest city on the banks of the Miramichi River.

Retirement Miramichi is an attractive community
of single family and semi-detached homes

It’s only a few hours’ drive to Prince Edward Island, and even closer are the lovely beaches and warm water of Kouchibouguac National Park and Shediac. VIA Rail has a station and there is an international airport at Moncton, an hour and twenty minutes drive away.

During our visit to Retirement Miramichi, we met the management team and interviewed several residents. Terri Cormier, who is responsible for renting the homes, shared the results of a recent occupancy review which showed that, of the 226 current tenants, 45% have been residents over 5 years and of them, 28% have been residents for 5-9 years and 17% for 10 years plus.

Mike & Jill Sharp in their comfortable living room

“In fact, our first residents are still living here.” Terri goes on to note; “We’ve had well over 20 tenants over the years that started off renting one of our homes, and then purchased in Miramichi because they like the area so much.”

The community itself has an abundance of space and separation between homes. The modest rental fees include lawn mowing and driveway snow removal. There is ample space for gardening and pets are welcome. All homes have lovely hardwood floors, and are kept in top shape by the full-time maintenance team.

Brenda and Jim Sharkey retired from Montreal

We discovered that the people we visited shared a common sense of adventure, knowing that by coming to Miramichi that they were having a new beginning in their lives together. This in turn has fostered a strong sense of community amongst the residents. It’s a refreshing ‘can do’ mentality. Retirement Miramichi has provided a building to serve as a community centre, and all of the activities and management of the centre is organized by the residents.

Mike and Jill Sharp arrived from Toronto by train. “Within 10 minutes we were sure that this was going to be our new home.” Mike said. “I’ve never met friendlier people anywhere!” Mike and Jill have a lovely four bedroom home with a fireplace. The main floor has separate living and dining rooms, a large eat-in kitchen, a cozy den for Jill and a powder room.

Carol and Gerry Kirk appreciate the peace
and tranquility

Of the four large bedrooms upstairs, one is reserved for Mike’s den, another serves as a welcoming guest room, the master bedroom and the fourth is currently a ‘work in progress’.

Jill Sharp in her garden

Susan Baxter and Malcolm feel secure

Retirement Miramichi has been home to Mike and Jill for six years and the couple are active volunteers in a variety of organizations, attend municipal council meetings regularly, and volunteer at the many festivals. “There’s something going on almost every weekend, including Irish, Scottish, folk music, bluegrass and rock ‘n’ roll festivals – we’ve got it all here in Miramichi.”

Residents who have leased for 10 years will enjoy a rental cap, guaranteeing no further increases (even though they are modest) while you occupy the house. Mike states; “We did a lot of research before coming here – and this is the best deal in Canada!”

When you’re considering a community for your retirement years –you want to make sure that there are good recreational and medical facilities.

Wide open common spaces behind homes

The Sharps are active cyclists, and are impressed with the new regional hospital in Miramichi. The City of Miramichi offers a wide variety of recreational services: two golf courses in the immediate area and 40 other courses within a 3-hour drive; indoor and outdoor swimming pools; tennis, squash and racquetball courts; health clubs and gymnasiums; cross country ski club; curling club; bowling; riverfront parks; extensive walking and biking trails and marinas.

Susan Baxter lives with her Valley Bulldog, (a breed local to the Maritimes) Malcolm in a home that has been converted into two bedrooms, with a massive loft space on the second floor.. Living alone, Susan feels secure at Retirement Miramichi. “You just know that if you need a little help – the maintenance crew would be here right away.” Susan has tried other housing options; “I’ve tried condos, but this is the best. We can walk out into the yard, wave at your neighbours and exchange greetings. And when you call into town for something and say you’re at Retirement Miramichi – they’re here and it’s done!”

Gerry and Carol Kirk came to Miramichi 6 ½ years ago from Ajax, Ontario. “We put down a deposit after just a three day visit. We’d already toured around the town on the weekend, and so when we met Terri on the Monday – we’d pretty well made up our minds that this was the place for us.” Continuing, Gerry says; “Its hard to put into words the peace and tranquility that you feel here. There’s always someone on call – so if you do need something fixed – they’re right onto it.” After a prolonged bout with severe back pain, Carol states; “People have time for you here – they’re genuinely pleased to see that I’m feeling better, you can see it in their eyes.” And then - leaning toward me with a twinkle in her own eyes; “Its heaven here Peter.” Gerry adds: “People we don’t know - other than we do our grocery shopping at the same time - would stop us and say that it was so nice to see Carol walking without pain.”

Jim and Brenda Sharkey moved from Montreal to Retirement Miramichi 4 ½ years ago. Jim served in the Cote St-Luc Fire Department for 35 ½ years, retiring as the Department Director. They enjoy the companionship of their large yellow Labrador retriever, Duke. Jim is a Deacon at their church, and the couple are also active volunteers at the Hermitage, the Retirement Miramichi social centre.

Miramichi Living Room

A little over a year ago, Jim and Brenda found out first-hand how good the Miramichi Regional Hospital is, when Jim was diagnosed with cancer. “Dr Lubin, who did the surgery and saved my life, is from Montreal. He and his wife really love living in Miramichi, and I’m sure glad he was here when I needed him!”

“We have everything we need here, especially the kindness of the people. We had planned on building a deck; and then I became ill. The folks from our church got together and built it for us – you don’t get that in a big city. People are just too busy – but not here.”

Retirement Miramichi is located inside the city of Miramichi, on the North Shore of New Brunswick and just a 30 minute drive to the ocean. Home rentals for the 17 different model types range from: $492 - $681 per month. For more information, please call: 1-888-844-2001 or visit the web site: www.retirenb.ca .

Masterpiece Symphonia located at the southern tip of Nun’s Island
is truly in a class by itself for retirement living

Tim Garforth-Bles, Nicolas Bouquet and the rest of the Masterpiece Retirement team have recently opened a second building in the Montreal area, almost a twin to the company’s hugely successful Masterpiece West Island in Pointe-Claire. Masterpiece Symphonia is located at the southern end of toney Nun’s Island.

Symphonia is situated in a high-end residential area of town homes, luxury condominiums and single family homes. Residents have a choice of river views, city views … or both if you take an apartment with a configuration that affords panoramic views of the St. Lawrence and the distinctive Montreal skyline. The location is ideal for people who enjoy an active lifestyle, whether it be cycling, walking, golf, tennis; or enjoying the diverse cultural activities of downtown Montreal.

But let’s back up a little and go back to the main entrance… Symphonia is an imposing building made even more so because it’s hilltop location. An elegant drive circles up to the main entrance to create what company Founder Tim Garforth-Bles describes as “a sense of arrival” with typical British aplomb. He’s absolutely correct – you have one chance to make a first impression, and the impression your friends and family will have upon their arrival to visit will be positive, and perhaps even a little envious.

The spacious main entrance is dominated by a large gas fireplace and floor-to-ceiling polished marble. The Symphonia design is 40 feet longer than West Island, opening more space for the Bistro L’Agusta, the elegant Le Papillon Royal dining room or the Prince William Pub. Wherever you choose to enjoy your three daily meals; it’s all covered in the “all inclusive” monthly rent. Each floor has cozy café lounges where you’ll be able to enjoy a continental breakfast. Family events can easily be accommodated in the Family Dining and Entertainment Room, which is equipped with a full kitchen, huge dining room table and lounge area.

Masterpiece has a well-deserved fine reputation for the quality of food prepared and served to their residents. From succulent roast beef to freshly made cookies for the grandchildren – the attention to detail and quality ingredients is evident.

In fact, there’s a ‘buzz’ in the Montreal restaurant community about the kitchens and food at Masterpiece. On several occasions, chefs from downtown restaurants have visited with Executive Chef Michele Forgione to learn more about his superbly equipped kitchens and taste for themselves if the positive reviews they’ve heard are true. Executive Chef John Currie (formerly of Club St-James) is looking forward to continuing the tradition of excellence at Symphonia. I can personally vouch for the food quality, having sampled the cuisine at two Masterpiece residences in Alberta, as well as several pleasant meals at Masterpiece West Island. Whether open for 4 years or 4 months – the company’s emphasis on culinary excellence is consistent.

Symphonia has a huge sports bar and games room complex, with a walk-out to a terrace overlooking the Trinité Golf Club. Residents will have special access to the 9 hole course designed by Montreal’s award-winning Huxham Golf Design; the same company that has designed Le Maitre and La Bête in the Tremblant area. Darrell Huxham noted in a recent interview, “We designed Le Trinité as an international course, with each hole displaying characteristics of courses from Ireland, Scotland, the US and so on... It’s going to be a lot of fun for the folks living at Symphonia.”

The indoor swimming pool situated in a two story atrium is the focal point of a wellness spa that will feature daily exercise programs, massage therapies, and of course – lounging by the pool. Tennis aficionados will enjoy playing on the clay courts that are part of the exterior grounds.

The apartments are available in one and two bedrooms, with a variety of sizes and room configurations. Electric fireplaces with elegant mantles and flat screen televisions are standard features. All apartments have balconies (main floor accommodations have walk-out terraces), and there are lovely model suites available for viewing.

During a conversation with General Manager Stéphane Chartrand and Assistant GM Dominique Rochefort, we discuss the development of the Symphonia clientele. “Many of the people visiting are much younger than usually expected with a retirement residence,” noted Dominique. “We have people in their late 50s and early 60s coming in to visit – and they’re signing up!”

Stéphane continues; “Quite a few are empty nesters; and often they have a country property. So they’re looking for a simpler lifestyle. Symphonia is one of the first buildings they’ve seen where they can find the kind of elegance to which they are accustomed in their homes in Westmount, Outremont, Ville Mont Royal, Montreal West and other upscale neighbourhoods. Of course – we’re getting a lot of interest from people already living on Nun’s Island!”

I’ve visited all but one of the Masterpiece Residences in Alberta and Montreal; including an overnight stay in a guest suite. I’ve spent time alone with staff members and residents; and I can report with confidence that the staff pride and corresponding resident satisfaction is very real. It’s a simple enough formula: a happy staff leads to happy customers/residents.

However, it takes effort and investment on behalf of the company to make a slogan a reality. I’m reminded of a remark that Tim Garforth-Bles made the first time we met; “I wish my own parents had taken the time to really enjoy their retirement years instead of trying to maintain a large home. It took so much out of them.”

Tim’s personal determination has created a company credo: We are here for you. Our team radiates warmth, friendliness, happiness, and kindness… Hospitality is at the heart and soul of who we are… conveyed through the thoughtful and gracious things we do to make each day special for you.

Last May I wrote that Masterpiece had truly set a new standard for retirement living, and that the company had hit a home run with Masterpiece West Island. They’ve bested themselves with Symphonia – this time it’s a bases-loaded Grand Slam!

So… if you see living next door to a golf course; 10 minutes from Place des Arts, Ogilvy’s or The Museum; in a neighbourhood crisscrossed with walkways and hiking paths as attractive – may I suggest that you visit Stéphane Chartrand, Dominique Rochefort, Executive Chef John Currie and the rest of the Masterpiece Symphonia staff for a tour. In their own words; “Masterpiece at Symphonia is not retirement living, it is living your retirement.”

Symphonia is located at 325 Chemin de la Pointe-Sud, Îles des Soeurs. Telephone: 514-767-6792 www.MasterpieceRetirement.com

I recently visited two Masterpiece Retirement residences in Alberta, and saw first-hand that the after several years in business; the original promises of high food quality, friendly and courteous staff, and an elegant living environment have remained consistent.

Montrealers have begun moving into the company’s first ‘community’ in Montreal at Masterpiece West Island in Pointe-Claire. We though it would be useful to have some first-hand accounts from some Montreal-area couples who have selected this magnificent new building to be their home.

Walking down the hallway to meet Anne and John Philips, I couldn’t help but notice the refined elegance of the décor. I could have been in a five star hotel in London, Palm Beach or New York. The large elevator reception area (with richly upholstered and practical built-in benches) opens on either side to wide and tastefully carpeted corridors. After the gracious main entrance, the positive impression continues throughout the building.

The Philips began the process of looking at residences. “We had heard good things about this place, and the fact that it is a brand new building also appealed to us,” noted Anne. “Just by walking into the lobby we could tell that it was first class.” John, who was himself an employer and company owner in his days in the advertising business, picks up the conversation; “It’s not just the top management who are so pleasant, it’s everyone in the building. They treat their people well - and it shows in how agreeable the staff is with the residents”

One of the attractions for the Philips was the location of Masterpiece West Island, at the junction of St-Jean and the Trans Canada. “We’re on the highway in minutes, and Fairview is practically across the street,” comments Anne. “They must have built it well, because we don’t hear any outside noise at all.”

The Philips have been active all their lives – Anne was a Quebec Champion curler, and while at McGill she was the Captain of the Women’s Hockey Team. Anne continues; “There’s lots to do here, and we don’t feel like we’re in an institution. We can eat when we want – we’re not regimented to pre-determined meal times.”

The Racicot’s apartment is beautifully decorated, and they give full credit to their daughters. Their living room is anchored by the working electric fireplace that is equipped in every suite, plus the flat screen television.

Punch continues; “It’s not lonesome here – we have a bowling alley, pool tables, and card tables downstairs. We have stores across the street – we’re part of the neighbourhood – not off in a corner somewhere. These young people that work here make us feel good. You can age gracefully here.”

Smiling across the room at her husband of 64 years, Irene comments; “We’re living again – we’re really living again…”

“We had enjoyed our retirement house in Sutton” noted Pat, “but we knew it was time for us to think about moving back to Montreal to be close to our family, and we didn’t want the trouble of a house. We looked at a residence in Newmarket, but we decided that we really wanted to be close to our family.”

The couple enlisted the help of Pat’s brother to scout the available residences. “He called us and said; “I’ll send you the information on all the places, but there’s only one place you’re going to go to – Masterpiece.” Al continues; “We came here and he was right. This place is 5 star – in all ways!”

Commenting on the staff, Al says; “I think they all went to charm school. It’s easy to see that the owners treat their staff like professionals and with respect. It creates a healthy environment for everybody. It’s like being on a cruise ship!” (Author’s Note: Each year Masterpiece offers its residents a free cruise on board Holland America cruise line.)

Al has been active in community involvement since his days as a Kinsman in Montreal during the mid-50s. He and Pat were involved in fundraising for children’s causes; building the Valois community swimming pool when their kids were young, and now - sure enough - Al had organized a Football Pool for the Grey Cup party.

As we near the end of our conversation, Al comments: “It’s not routine here – they’re always coming up with ideas for new activities – new things to do.”

As in any new community, new neighbours can mean new friendships (and new listeners for those stories your spouse has already heard a hundred times…). It appears that Masterpiece West Island is attracting people who have much in common; drawing on similar experiences from their professional lives, leisure activities and civic involvement. Al Berry commented “We often dine with John and Anne Philips, and someone asked me if we had been lifelong friends, because we seem to get along so well. Actually – we just met when we moved in here!”

General Manager Louis-Phillip Leblanc-Boucher, Assistant GM Stefanie Wagner and their staff are ready to welcome Montrealers to their brand new Masterpiece West Island. They are justifiably proud of this state-of-the-art retirement residence and most importantly - their colleagues. If either Activities Director Christine Lapointe or Hospitality Manager Nathalie Grenier is available; they’d also be happy to join you for a coffee. Who knows, President Tim Garforth-Bles or Nicolas Bouquet, VP National Operations may join you.

Masterpiece West Island is located at 1000 Holiday Avenue in Pointe-Claire. For more information, please call: 514-695-6695 or visit the web site: www.MasterpieceRetirement.com

For several months I thought someone was building a new hotel near the corner the Trans Canada and boul. St-Jean in Pointe Claire. I was partly correct – it is just like a hotel, complete with huge indoor swimming pool and spa area, a choice of dining rooms, and each of the 300 elegant suites is equipped with a working fireplace and a flat screen TV. However, Masterpiece is in fact a residence for people who want to leave the daily chores of home ownership to someone else, and be free to travel without worrying about who’s mowing the lawn or shovelling the snow.

Masterpiece West Island offers an all-inclusive lifestyle –
including an annual Holland America cruise

The President and founder of the company, Tim Garforth-Bles, has a vast experience in the real estate business and in particular, the retirement residence sector. He has developed an operating model based on the best practices of the many companies he has been involved with in his career of buying and selling residences for some of the largest companies in the residence business. Between 1994 and 2000, Tim bought and sold 3,000 units in Quebec for his clients. Spending so much time in Quebec, Tim developed a great affection for Montreal.

The core belief is that the business is about the good relationship between the staff and residents. The management of Masterpiece invest a tremendous amount of energy in hiring the ‘right’ people. People who have a positive disposition, understand the value of good service and everyday kindness.

I visited the building located at 1000 Holiday Avenue in early May – and simply stated – Tim and his staff of designers, engineers, and builders have set a new standard for independent retirement living. The 300 suite building resembles a luxury hotel, with all the comforts of home. Suites are one or two bedrooms, with the recognition that people coming from larger home still want to have a feeling of space. The building is concrete construction, and has all the services and amenities you’d expect to find in a fine hotel. (Of note: Masterpiece owns their construction company – there is no compromise on quality.) The building is situated to capture the afternoon sun; and the long driveway creates a pleasant ‘sense of arrival’. Corridors and apartments are carpeted to avoid slipping. All the little details have been planned and built into the structure, and most importantly, the management and staff practices.

The mission is to provide residents with the same kind of luxury and value you’d expect in a first-class resort. Warm and comfortable accommodations, superb dining, a full range of activities that includes movies, a large swimming pool and spa, interior parking, and oh yes – an annual cruise with Holland America. One price – one bill, an outstanding value for your money.

Masterpiece West Island offers independent, resort-style living. In the words of Tim Garforth-Bles; “Make these the best years of your life. I wish my own parents had taken the time to free themselves form the daily routine of looking after a home – and to really enjoy their lives when they finally had the time. Masterpiece is here for you - so that you can enjoy an elegant lifestyle surrounded by a caring staff, your family and friends.”

I suggest that you visit Masterpiece West Island, located at 1000 Holiday Avenue in Pointe Claire. Model suites are open for viewing – you’ll be very pleased with your visit.

Model suites open at resident-centered and ‘pet friendly’
West Island senior residence

The first time I walked into the Sunrise office in Dollard-des-Ormeaux, I had a sense of comfort that you get when entering a friend’s well-maintained home. Family photos, magazines on the coffee table, and furniture that you can actually sit in all created a welcoming atmosphere. I could have just as easily walked into someone’s home on the West Island or West End. My next thought was that these folks must understand their market.

The company has enjoyed tremendous success in Ontario and British Columbia, as well as the United States, Germany, and the UK. Four new Sunrise communities will be built in greater Montreal over the next 18 months, including residences at Dollard-des-Ormeaux, Blainville, Beaconsfield, and Westmount. Blainville and Dollard-des-Ormeaux will be the first to open in the spring of 2008.

Sunrise communities offer an alternative to nursing homes and traditional residences for seniors who are unable to live in their own homes, but do not require complex medical supervision. They offer a wide variety of individualized care and services tailored to each resident’s specific needs, giving their families the peace of mind.

Prior to move-in, a meeting is held with the family to understand the senior’s care and service needs. An individualized service plan is created that addresses important daily personal activities such as hygiene, dressing, socializing, activities, assistance with eating, medication management, mobility and transferring, incontinence management, and safety.

Each resident enjoys three well balanced meals a day, served in a comfortable dining room. Snacks and beverages are available 24 hours a day, as they would be at home. Sunrise also provides housekeeping and laundry service; transportation for shopping and special outings; wellness visits by a licensed on-staff nurse, including monitoring of medications. All services are provided by well-trained, compassionate team members who are dedicated to serving seniors.

A home-like environment that encourages independence
Each Sunrise community will have about 80 suites and is designed to offer the same comforts and conveniences of home. With their modern, distinctive décor, Sunrise communities feature outstanding amenities and spacious common areas, such as an elegant dining room for residents, private dining room for personal entertaining, a bistro-type lounge open round the clock for snacks and socializing, an on-site salon, outdoor patios, and a solarium to enjoy the warmth of the sun on a cold day.

Accommodations include studio and one or two bedroom apartments. Residents are encouraged to furnish their suites with their own furniture and items to make their new home familiar and comfortable. Also, residents have the opportunity to bring their own pet with them.

Unique memory care programs for seniors with Alzheimer’s
Each Sunrise community has a separate, secure area, called the Reminiscence Neighbourhood, specially designed to meet the specific needs of seniors with Alzheimer’s disease or other cognitive impairments. The Reminiscence Neighbourhood is based on the principle of remembering the past through multi-sensory experiences that help residents enjoy pleasant days in an environment that is both secure and stimulating. Through Life Skill Centres and Reminiscence Kits, residents are involved in familiar daily routines such as gardening, sewing, office work, or household chores. Residents also have their own personal Memory Boxes that they and their families decorate and display outside their suites. The visual clues replace the need to remember a room number.

Sunrise communities worldwide offer a full range of personalized senior living services, from independent living, assisted living, care for individuals with Alzheimer’s and other forms of memory loss, to nursing and rehabilitative care. Even though it has grown to be a successful corporation, Sunrise remains a family business stared by Paul and Terry Klaassen who started with a simple vision—to create senior living that champions quality of life for all seniors. It’s a vision that you’ll see is shared by their employees.

The model suites will be open for inspection at the DDO location, 4377 boul. St-Jean, north of de Salaberry. Open every day, please call for specific hours: 514- 620-4556. For further information about Sunrise in Québec, please visit www.maisonsdeviesunrise.ca

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